Shipping Policy

Where we ship

Pokit Innovations ships to most countries globally, yet some countries are restricted to express shipping. This is either due to express shipping being a lower cost than postal shipping or express being the only option available.

Note: We do not ship to PO boxes or parcel lockers

Shipping costs

Shipping costs are calculated at checkout based on item weight and delivery location. Shipping prices are subject to change at Pokit Innovation’s discretion yet are based on the estimated shipping costs provided by our shipping couriers.

Free shipping

Free shipping applies to the countries/regions below on orders over US$250. Countries/regions may be updated at any time at Pokit’s discretion.

• Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong, Ireland, Japan, Netherlands, New Zealand, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States

Order processing

Once placed, orders will be processed on weekdays in our warehouse located in Hong Kong. Orders will usually be collected the following day to when the order was placed.

Delivery times

• Postal: 7-12 business days
• Express: 2-3 business days

Delivery times indicated are estimated and may take longer than what is stated above. The delivery times are based on when the order is collected, not when the order was placed. ‘Business days’ are Monday-Friday. Orders are not collected on weekends or public holidays.

Tracking

Tracking information is provided with every order. Once an order is placed, a confirmation email will be sent that will include a tracking number and a link to view the progress of your order.

Payment

We accept credit card (Visa, Mastercard, American Express) and PayPal. Payments are processed in USD. All other currencies indicated on the site are converted from USD.

VAT/import taxes

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.

As an international consumer, please research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned, and you will not receive a refund for shipping costs.

Returns

For information about returns, please refer to our Returns Policy.